Frequently Asked Questions
The Basics
What does Go Digital do?
How do I contact you?
Ordering Information
How do I request a quote?
What are the payment options?
How long will it take Go Digital to process my order?
Does Go Digital offer bulk discounts?
Does Go Digital accept small orders?
Shipping Details
How do I get my media to Go Digital?
Do I get my original media back?
How does Go Digital get my media back to me?
Does Go Digital serve markets outside of the Republic of Ireland?
Photo Scanning Questions
Why should I have my photos scanned?
Can my photos be scanned in order?
What print scanning equipment do you use?
Do I get my photos back?
What file format and resolution does Go Digital use?
What about uneven borders, red-eye and other image quality issues in my originals?
What is a DVD slideshow?
Can I edit the digital photo files I receive back?
Video & Cine Service Questions
What video tapes can you convert?
What types of cine reels do you convert?
What international video formats do you accept?
Which computer file formats do you offer?
Music Service Questions
Do I send my CDs in their cases when I ship them to Go Digital?
What audio file formats does Go Digital offer?
Does Go Digital convert to AAC, WMA, OGG, FLAC, AIFF?
How many albums fit on each DVD?
Does Go Digital maintain a copy of my music?
What is the unique identifying mark written to each track?
The Basics
What does Go Digital do?
Go Digital provides media transfer services to businesses, individuals, government and non-profits. We take the hassle out of converting large numbers of photos, slides, video tapes or cine reels so you can skip straight to enjoying them!
- Our photo scanning service uses professional film and print scanners to process thousands of photos, slides and negatives each day. Your photos are now preserved safely for future generations and can be shared with family and friends as DVD slideshows or on websites such as Facebook.
- Our video conversion service transfers your home movies from Cine 8mm/16mm, VHS, Camcorders and even existing DVDs to digital files. We can also help you edit the files and share them with friends and family on websites such as YouTube.
- Our music transfer service converts your CDs, Cassettes into digital files that can be enjoyed on MP3 players, PCs and home audio sustems such as Sonos. We no longer offer a Vinyl transfer service.
How do I contact you?
We operate Monday to Saturday from 9AM to 5PM. If however you need a rush conversion outside normal business hours we will make every effort to accomodate you.
Email:
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info@Godigi.ie |
Mobile:
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+353 (0)86 669-7514 |
Landline:
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+353 (1) 235-2717 |
Ordering Information
How do I request a quote?
Simply go to our order page and submit some basic information about what you want digitized and we will then contact you with a quotation. You can also call us at 086-669-7514.
What are the payment options?
We currently accept payment by cash, cheque, draft or direct funds transfer.
How long will it take Go Digital to process my order?
The time it takes Go Digital to process your order depends on the number of photos, movies, CDs/LPs you would like us to convert. It will take up to 7 days from the date we receive your media to process most orders - not including shipping time where necessary. Larger orders take up to 10 days from the date we receive your media.
Does Go Digital offer bulk discounts?
Yes. Please email us at info.godigi.ie or call us at 086-669-7514 for more information.
Does Go Digital accept small orders?
Yes, however please note that there is a minimum fee of €20 for all jobs.
Shipping Information
How do I get my media to Go Digital?
Pickup and delivery of your media is free within Co. Dublin for all orders above €100. For smaller orders there is a €10 charge. For customers outside Co. Dublin we will send you a ready-to-post container and arrange for both the pickup and return.
Alternatively, you can drop off your media at our address in Dun Laoghaire (below) Monday to Friday from 9am to 1pm and 2pm to 5pm. Please let us know if intend to avail of this option.
Go Digital, 94 Upper Georges Street, Dun Laoghaire, County Dublin. Click Here For Map
How does Go Digital deliver my media and new files back to me?
Your new files and original media will be delivered back to you or can be collected from our address (above). Files will be contained on CDs DVDs or USB sticks. Once you receive your data DVDs, you simply copy the files over to your computer. Go Digital also offers you the option to purchase and receive your music on an external USB hard drive or a new iPod. Please indicate your interest in either of these options on the order page.
Do I get my original media back?
Yes. We return your media back with your new digital files.
Does Go Digital serve markets outside of the Republic of Ireland?
Yes. Our services are available to all EU countries.
Photo Service Questions
Why should I have my photos scanned?
All traditional photo prints, slides and negatives will eventually deteriorate. By converting them to digital files you are both protecting them and preserving them for the future. You then have the added bonus of being able to easily view and share thos images with friends and family in person or online.
Can my photos be scanned in order?
We can scan your photos in a particular order. Just make sure they're safely batched up with a note explaining the order you want them kept in.
What print scanning equipment do you use?
Our print and film scanning is done on professional Kodak and Epson scanners.
Do I get my photos back?
Yes, your originals photos will be returned to you along with the CD, DVD or USB key containing your digital photos.
What file format and resolution does Go Digital use?
We will usually recommend scanning your photo prints into JPEG or TIFF format files at 600dpi and your slides or negatives at 2000dpi. We offer higher reolutions (up to 6000dpi) if required.
What about uneven borders, red-eye and other image quality issues in my originals?
We can edit out most common problems with your photos. This is highly recommended if you are intending to use the images in a DVD slideshow.
What is a DVD slideshow?
We can produce a movie with your photos set to music of your choice. These DVDs make great gifts for special occasions like birthdays and anniversaries.
Can I edit the digital photo files I receive back?
Yes, you can. There are no copy controls or image locks placed on any of our scans. This means you can easily open your digital image files in image editing programs such as Picasa. Your files can be edited on PC or Mac computers.
Video & Cine Service Questions
What types of video tapes can you convert?
We can convert most common media formats including VHS, S-VHS, VHS-C, Hi8, Video8, Digital 8, and Mini-DV.
What types of cine reels can you convert?
We can convert 8mm and 16mm in all common sizes.
What international video formats do you accept?.
We can convert most PAL and NTSC (USA) and SECAM tapes.
Which computer file formats do you offer?
We can convert video tapes into most digital file formats including AVI, DivX, MPEG 2, MPEG4, AVI, QuickTime, MOV plus others. If there is a particular file format you need please let us know.
Music Service Questions
Do I send my CDs in their cases if I am shipping them to Go Digital?
No. CD jewel cases are heavy to ship and notoriously fragile. Because your CD collection is important to you and to us, Go Digital provides you with specially designed spindle cases for safe and cost-effective shipment.
What audio file formats does Go Digital offer with our CD service?
Go Digital offers the 3 levels of service, roughly correspond to good, better, and best. Our basic service uses MP3 192 format while our Premium service uses MP3 320, which is the highest level of fidelity with MP3 encoding. Finally, our Hi Fidelity service uses lossless formats: normally FLAC (Free Lossless Audio Codec) and ALAC (Apple Lossless Audio Codec). If you have a specific request, please contact or call us at 086-669-7514
Go Digital can usually accommodate conversion to other formats and bitrates for custom orders. Please contact or call us at 086-669-7514 to discuss your specifications.
Does Go Digital convert to AAC, WMA, OGG, FLAC, AIFF?
Go Digital's current default file format is MP3. If you would like your music converted to other audio formats (AAC, WMA, etc) please email us at info@godigi.ie or call at 086-669-7514
How many albums fit on each DVD?
Each DVD we send you will contain roughly 40 music CDs. Please note that this calculation is rough and assumes MP3 320kbps CBR. Higher encoding rates will lower the number of CDs that fit on each DVD.
Does Go Digital maintain a copy of my music?
No. Go Digital only converts each CD that you send to us and we do not keep a backup of any music files.
What is the unique identifying mark written to each CD track converted?
Go Digital writes a "unique identifying mark" to each file that identifies every track as your own.The mark written to the file does not degrade the sound quality of your music.
Go Digital is committed to copyright protection and works actively to protect the rights of artists and music labels.